Introducing StackPath Support Plans
Everybody needs help, sometimes. And that’s especially true when it comes to adopting new technologies or starting to use a solution from a new provider.
We run into that a lot as we work with our customers developing new edge-native solutions, transforming their applications to seamlessly merge edge and cloud computing, or simply migrating to our platform for the unique advantages our enterprise-class edge applications can bring their existing operations.
I’m excited to share that we’re making it even easier for the businesses and individuals that use StackPath to get precisely the level (and even higher levels!) of help they require.
Today we launched our new StackPath Support Plans, four distinct packages with progressively higher tiers of support features and engagement.
Four different SP// Support Plans are available, each with a different type of user or operational need in mind:
|Essential ticket-based support via the StackPath Customer Portal, supplementing a comprehensive library of Getting Started videos, user guides, product documentation, and API reference. Ideal for technically capable and experienced users with straightforward workloads.
|Increased support engagement, including assured same-day responses. Ideal for users new to StackPath, cloud/edge, or who need assistance with new integrations or best practices.
|Advanced support, including rapid initial response time, priority routing, around-the-clock responsiveness, and additional support communications options. Ideal for users with sophisticated workloads and limited internal support resources or expertise.
|Enterprise support, including highest-priority routing, fastest initial response times, emergency escalation, dedicated support communications channels including instant messaging, and advanced solution and engineering support. Ideal for businesses with mission-critical workloads wanting comprehensive collaboration and engagement.
These plans build on the talent, insight, and expertise of the same StackPath Customer Support team that our users consistently tell us is a huge reason they choose StackPath.
Moreover, these plans’ structure helps us escalate issues and recruit collaboration and engagement of StackPath product and platform architects and engineers.
And it provides a clear path for adding even more support features and workflows, as our user base continues growing, diversifying, and innovating solutions built on our platform!
Learn more about the new StackPath Support Plans at https://www.stackpath.com/support. If you’re already a StackPath customer and would like to upgrade to a new plan, contact your SP// account representative or just:
- Log into your account
- Navigate to the dashboard of any of your stacks
- Look for the “Support” pane on the right side of the window
- Click the tooltip icon next to the badge showing your current Support Plan
- Select “Learn More.”
We’re always here to help—now in more ways than ever.