Edge Computing Platform Expands Acclaimed Support with Higher Tiers
DALLAS – January 4, 2023 – StackPath, the industry-leading edge computing platform, has launched new StackPath Support Plans, giving customers even more options for receiving expert technical support and assistance with the company’s highly-valued edge compute, edge security, and edge delivery product offerings.
StackPath Support Plans are now available in four tiers, with each package including additional features or levels of engagement:
STANDARD
Essential ticket-based support via the StackPath Customer Portal, supplementing a comprehensive library of Getting Started videos, user guides, product documentation, and API reference. Ideal for technically capable and experienced users with straightforward workloads.
SILVER
Increased support engagement, including assured same-day responses. Ideal for users new to StackPath, cloud/edge, or who need assistance with new integrations or best practices.
GOLD
Advanced support, including rapid initial response times, priority routing, around-the-clock responsiveness, and additional support communications options. Ideal for users with sophisticated workloads and limited internal support resources or expertise.
PLATINUM
Enterprise support, including highest-priority routing, fastest initial response times, emergency escalation, dedicated support communications channels including instant messaging, and advanced solution and engineering support. Ideal for businesses with mission-critical workloads wanting comprehensive collaboration and engagement.
“We’re proud of the support we provide and the value our customers find in it—many cite it among the top advantages of using our platform,” said Peter Siri, Vice President of Customer Support for StackPath. “We know every customer’s business and edge workload is different, and the variety is growing exponentially as more businesses in more industries move to the edge. These new support packages let our users tailor their support to exactly what they need.”
The new Support Plan program established a framework for StackPath to continue adding and expanding support capabilities into the future as its already large customer base continues growing and diversifying.
“Our customer base and each account’s product mix has never been more diverse. We have thousands of customers, ranging from single-developer businesses to some of the world’s largest corporations,” said Diane Lowery, Senior Product Director of Enterprise Services for StackPath. “One size of support doesn’t fit all. And these tiers will evolve, too, with new features and refinements so that we continue making edge adoption even easier, even more valuable, well into the future.”
To learn more about the new StackPath Support Plans, visit https://www.stackpath.com/support.
About StackPath
StackPath is a cloud platform built at the internet’s edge, providing infrastructure and services physically closer to the source or destination of data than hyperscale cloud service providers. StackPath Edge Compute (including virtual machines and containers), Edge Delivery (including CDN and serverless scripting), and Edge Security (including WAF) solutions run in edge locations strategically deployed in high-density markets and united by a secure global network and a single management system. Customers ranging from Fortune 50 enterprises to one-person startups trust StackPath to give their latency-sensitive workloads and real-time applications the speed, security, and efficiency they require.
